This document is deprecated and for historical purposes only. For the current version of this document, go here.
We wrote this Policy to help you understand what information we collect, how we use it, and what choices you have. We’ve tried our best to explain things in a simple and clear way and also provided a separate FAQ section with details. Please read this Policy carefully, and contact us, if you have any questions or comments.
Date of latest revision: November, 2014
1. Information Collection and Use
We collect and use the following two categories of Information for a multitude of purposes, including, without limitation, to develop tools for improving individual and team performance (e.g. by publishing reports on trends and usage of Trayn), and to provide a personalized Service to you and other users and to provide and improve the effectiveness of our Service.
1.1. Personally Identifying Information
When you become a registered User of Trayn, we will ask for certain information that can be used to contact or identify you (“Personally Identifying Information”). Personally Identifying information may include, but is not limited to, your name, sports organization, location/place of birth, website and e-mail address. This is how we collect and use your Personally Identifying information:
1.1.1. Registration Information
When you create an account, we will ask for certain information that can be used by your organization and/or its authorized representatives to contact or identify you, such as your name, username, password, and e-mail address.
Users of the Service are under no obligation to provide us with Personally Identifying information of any kind, with the caveat that a user’s refusal to do so may prevent the user from using or accessing certain Service features.
If requested by your organization, its authorized representatives, or individual coaches and athletes, we will delete the data of such coach or athlete, as applicable if such coach or athlete switches teams or gets traded/transferred to another organization.
1.1.2. Additional information
If the Service has such capability, you may provide additional information to personalize your use of our Service, such as but not limited to your location/hometown, sport, years of experience, or level of professionalism.
1.1.3. Customer Service
We use your Personally Identifying information to contact you with Trayn newsletters, promotional information or Service updates that may be of interest to you. We also use your information to respond to any questions or inquiries you may have.
1.2. Personally Non-Identifying information
We also collect other types of Information that you provide as part of the operation, which is Information that cannot reasonably be used to identify or contact an individual user (“Personally Non-Identifying information”). The following describes the types of Personally Non-Identifying information we gather and how we collect and use them:
1.2.1. User Data
When you use our Service as a registered user to store and manage data such as, but not limited to training, performance, tests, schedules, and other pieces of information, this information is stored in a way so that other members of your sports organization may access it. This information is not automatically shared publicly and not indexed by search engines.
If you as a registered user want to make the information stored in the Service available publicly, you will have to explicitly indicate. Only then will this Information be available to entities outside of your sports organization and may be indexed by search engines. After making Information publicly available, it may not be possible to remove any copies of that Information.
As a registered user you can create reusable content (“Reusable Content”), i.e. content that is designed to be referenced by other content and used throughout the Service by you and other users. This includes, but is not limited to, training plans, exercises and drills, and test templates.
You as a registered user can export and delete Reusable Content for which you have appropriate permissions based on the ownership and permission model. The ownership and permission model regulates how you and other users can use, modify, copy, or export your Reusable Content.
The selection of permission and ownership models may change. Changes to these models are communicated to you as a user two months in advance, in order to give you the possibility to withdraw your intellectual property, before changes are implemented. If you do not agree to these changes, you may terminate the service during this period without further incurring charges.
1.2.2. Log Data
When you use our Service, whether as a registered user or not, our servers automatically record certain log file information that your system of choice (e.g. browser, mobile phone) sends to us, including, but not limited to, your Internet protocol (“IP”) address, system type and settings, websites you visited before you visited our Site, the pages of our Service that you visited, date and the time spent on those pages, information searched for on our Service, number of clicks, and other information. As with other Personally Non-Identifying information gathered from the use of our Service, we compile aggregate statistics which we analyze and disclose in order to enable us and our partners to improve your user experience and personalize our Service. An IP address is usually designated based on a specific country, so an IP address can often be used to identify the country from which users are connecting to our Site.
1.2.4. Analytics Data
We use third-party analytics tools to help us measure traffic and user trends for our Service. These tools collect information sent by your device to our Service, including, but not limited to, websites you visit, add-ons, and other information that assist us in improving the Service.
1.2.5. Mobile device identifiers
Our mobile software allows users to access and use the Service from their mobile devices such as tablets and mobile phones. We may access, collect, monitor, store or remotely store on your device a device identifier. A device identifier may allow us to fix bugs, provide us with information about how you browse and use the Service and help us provide you with personalized Trayn Content and advertisements.
You can add metadata to your User Content. Metadata is usually technical information that can describe when, how and by whom User Content was collected. You can tag your photos (mark keywords or location) or comment or link to other User Content.
1.2.7. Location information
When you use a location-enabled portion of our Service, if any, we may collect and process information about your then current location, such as GPS signals transmitted by your mobile device or sensor data from your mobile device (e.g., ascertaining user’s location based on nearby Wi-Fi access points and cell towers).
2. Using, sharing and disclosure of your information
The Information we collect may be accessible to other people in your organization, such as coaching, medical, scouting or team operations staff, and ownership group. We use the Information we collect to provide, maintain, protect and improve upon our Service, and to also offer tailored content to users – like giving users more relevant search results.
We may share aggregated information and other information that does not include Personally Identifying Information in anonymous form with third parties (including, but not limited to, research institutions, universities, educational associations, hospitals, analytics providers and advertising companies and networks) for scientific research, industry trend analysis, demographic profiling, advertising and other purposes.
3. How we store and protect your information
Your information may be stored and processed in the United States or any other country in which Trayn, a company in the same group of companies as Trayn or service providers maintain facilities.
We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a password unique to the user) to verify your identity before granting you access to your account. However, the user is aware that the Internet is an open information system and that third parties under certain circumstances may intercept and decrypt the entered data. Trayn cannot warrant the security of your information or guarantee that the information you transmit to our Service may not be accessed, disclosed, altered, or destroyed.
Please help us help you by maintaining the secrecy of your unique password and account log-in information, and for controlling access to e-mail accounts associated with your Trayn account.
4. Your choices regarding your information
You can review, change or delete your User Content and your other information at all times by logging in and editing your account settings via the Service.
You can instruct your browser to refuse web cookies before accessing our Site with the understanding that certain features of our Service may not function properly without the aid of web cookies.
Your mobile device may provide you with choices regarding how and whether device identifiers and location data are provided to us, and our Service may not function properly if use or availability of such functions are impaired or disabled.
You may unsubscribe from all e-mail communications from us by clicking the “unsubscribe link” provided in the e-mails, or, if no “unsubscribe link” is available, by responding directly to the sender indicating your intentions. You may also choose your preference for e-mail notifications for when users provide responses to your questions or responses, or when Trayn provides newsletters. You may not, however, opt out of any applicable Service-related communications (e.g., account verification, changes/updates to features of the Service, and technical and security notices).
You may close your account at any time.
5. Children’s information
Trayn is neither intended nor directed to children under 13. Please do not hesitate to contact us if you have knowledge of a minor child that has submitted personal information without the applicable consent of the parent or guardian of such minor child.