Privacy Policy

If you are browsing the Website, we collect the same basic information that most websites collect: We use common technologies, such as cookies and web server logs. We collect this information from all visitors, whether they have an account or not.

The information we collect about all visitors to our Website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like IP addresses.

We collect this information to better understand how our Website visitors use Trayn, and to monitor and protect the security of the Website.

If you create an account, we require some basic information at the time of account creation. Name, password, and email address are required. You have the options to add more information, which may include User Personal Information. The Services allow for the storage and processing of data concerning health. You will have to make sure your users have given explicit consent to the processing of those personal data for the purposes of providing the Services.

The information on individual users may be entered by a person with administrative responsibilities. As account owner providing information about someone else, you have to make sure you have the appropriate consent from this person.

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.

Under certain international laws (including GDPR), Trayn is required to notify you about the legal basis on which we process User Personal Information. Trayn processes User Personal Information on the following legal bases:

We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, or religious information. Although Trayn does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account. If you store any sensitive personal information on our servers, we store and process your data for the purposes communicated to you when you insert such data. However, you are responsible for complying with any regulatory controls regarding that data.

Trayn is neither intended nor directed to children under 14. Please do not hesitate to contact us if you have knowledge of a minor child that has submitted personal information without the applicable consent of the parent or guardian of such minor child.

As a user of Trayn you can request an export of your data. You will receive a full export and may require some technical skills to be able to import information from Trayn into a different system. You may also have your personal data transmitted directly from Trayn to another controller, where this is technically feasible. Please contact support@trayn.com with such an export request.

In general, Trayn retain User Personal Information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete data associated with your account within 90 days.

As a paying customer, we will retain your data for at least 6 months after termination. If you decide to "come back" you can continue where you have left off. However, you can always contact support@trayn.com to request the immediate erasure of the data we have stored.

If requested by your organization, its authorized representatives, or individual coaches and athletes, we will delete the data of individual users, such as a coach or an athlete, as applicable, if such coach or athlete switches organizations or is traded/transfered to another organization.

Trayn uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Trayn. We also use cookies to identify a device, for security reasons. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use Trayn’s services.

We provide a web page on cookies and tracking that describes the cookies we set, the needs we have for those cookies, and the types of cookies they are (temporary or permanent). It also lists our third party analytics and service providers and details exactly which parts of our website we permit them to track.

We use a number of third party analytics and service providers to help us evaluate our users' use of Trayn; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. You can request copies of these data protection agreements via email to privacy@trayn.com.

In addition, we use our own internal analytics software to provide features and improve our content and performance.

We do not currently respond to your browser’s Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Trayn users' activity over time on Trayn. We do not track your online browsing activity on other online services over time.

Trayn may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our legitimate interests, or those of third parties, or the public at large.

In complying with court orders and similar legal processes, Trayn strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.

If you have concerns about the way Trayn is handling your User Personal Information, please let us know immediately. We want to help. You may contact us by filling out the Privacy contact form. You may also email us directly at privacy@trayn.com.

We process your data for the performance of our contractual obligations as described in Article 6 (1) lit b of the GDPR. If not for the performance of our contractual obligations, we process your data on another legal basis, such with your consent based on Article 6 (1) lit a of the GDPR. If we process your personal data solely on the basis of your consent, you may withdraw your consent at any time by sending us an email to privacy@trayn.com.

Your withdrawal shall have no effects on the legality of our data processing up until the point of our receipt of your withdrawal (see Article 7 (3) of the GDPR), or fulfil our legal obligations (Article 6 (1) lit c of the GDPR) in particular.

User Personal Information includes Personal Data as defined in Article 4 fig 1. of the GDPR.

Data concerning health is used in this document as defined in Article 9 of the GDPR.

Under the GDPR, you have the following (additional) legal rights, as a data subject:

Every data subject has the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data (copy of the personal data which are the subject of the processing) and the following information: (a) the purposes of the processing; (b) the categories of personal data concerned; (c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations; (d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; (e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; (f) the right to lodge a complaint with a supervisory authority; (g) where the personal data are not collected from the data subject, any available information as to their source;(h) the existence of automated decision-making, including profiling. The controller shall provide a copy of the personal data undergoing processing. For all further copies which the data subject requests, the controller may request a reasonable fee on the basis of administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form.

The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies: (a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) the data subject withdraws consent on which the processing is based, and where there is no other legal ground for the processing; (c) the data subject objects to the processing (see below); (d) the personal data have been unlawfully processed; (e) the personal data have to be erased for compliance with a legal obligation in the EU or member state law to which the controller is subject;(f) the personal data have been collected in relation to the offer of information society services (consent of a child).The right to erasure does not apply to the extent that processing is necessary for compliance with a legal obligation of the controller, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, and/or for the establishment, exercise or defence of legal claims.

The data subject has the right to obtain from the controller restriction of processing where one of the following applies: (a) the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data; (b) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; (c) the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or (d) the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject. Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. A data subject who has obtained restriction of processing shall be informed by the controller before the restriction of processing is lifted. Right to Data Portability, details in Article 20 GDPR (also see 4.1, below, in this respect): Insofar as the processing is based on consent or a contract and the processing is carried out by automated means, the data subject has the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. In exercising his or her right to data portability pursuant to paragraph 1, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.

The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller or the purposes of the legitimate interests pursued by the controller or by a third party. The controller shall then no longer process the personal data, except where he proves compelling legitimate grounds for the processing, which override the interests or fundamental rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims. Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. If the data subject objects to the processing for the purposes of direct marketing, the personal data shall no longer be processed for this purpose.

Every data subject has the right to file a complaint with a supervisory authority without prejudice to other administrative or judicial legal remedies, in particular in the member state of their residence, their workplace or the place the alleged offense occurred, if the data subject is of the view that the processing of personal data concerning him or her breaches these legal provisions.